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1. INTRODUCTION
1.1. Please read these Terms of Use carefully. By using the Service (as defined), you agree that you have read and understood the terms outlined in these Terms of Use, which are applicable to you. These Terms of Use and the E-Invoice POS Policies (as defined) constitute a legally binding agreement (“Agreement”) between you and E-Invoice POS (as defined). The Agreement applies to your use of the Service provided by E-Invoice POS. If you do not agree to these Terms of Use, please do not use or continue using the Application or the Service. .
1.2 E-Invoice POS Omay amend the terms of the Agreement at any time. Such amendments shall become effective once posted on the Application. It is your responsibility to review the Terms of Use regularly. Your continued use of the Service after any such amendments—whether or not you have reviewed them—shall constitute your agreement to be bound by the updated terms.
1.3. The E-Invoice POS Sapplication is developed solely for use within Malaysia, in accordance with the regulations and guidelines issued by Lembaga Hasil Dalam Negeri Malaysia (LHDN). By using the Service, you acknowledge and agree that its use is subject exclusively to Malaysian laws and the regulatory framework established by LHDN. The Service is not intended for use outside of Malaysia, and no alternative terms apply beyond Malaysian jurisdiction.
1.4. E-Invoice POS is a technology platform product under Hasvier Sdn. Bhd., registration number 163012-D, registered under Malaysian business law. It provides a platform for users to obtain services offered by the company as a third-party provider. E-Invoice POS acts solely as an intermediary platform for users to submit their invoices to LHDN. Hasvier Sdn. Bhd., through the E-Invoice POS application, shall not be held liable for any actions or omissions of its users. Furthermore, Hasvier Sdn. Bhd. bears no responsibility for the accuracy or completeness of the amounts of any transactions declared, submitted, or accepted by LHDN via the application.
1.5. If you are under the age of 18, or below the legal age for giving consent under the applicable laws in your country (the “Legal Age“), you must obtain permission from your parent(s) or legal guardian(s) to open an account on the Platform.
If you are the parent or legal guardian of a minor who is creating an account, you must accept and comply with these Terms of Use on the minor’s behalf. You will be responsible for the minor’s actions, any charges associated with their use of the Platform and/or Services, and any purchases made on the Platform.
If you do not have consent from your parent(s) or legal guardian(s), you must stop using or accessing the Platform and/or Services immediately.
1.6. Only individuals who are 18 years of age or older are permitted to register for and use the E-Invoice POS application. By accessing or using the Application, you confirm that you are at least 18 years old. If you are under the age of 18, you are strictly prohibited from using or accessing the Application and its Services.
1.7. Users of the E-Invoice POS application are solely responsible for ensuring the accuracy, completeness, and validity of all taxation-related information submitted through the Application. This includes, but is not limited to, the following details as required by Lembaga Hasil Dalam Negeri Malaysia (LHDN):
- Identification Card Number (IC) for individuals
- Business Registration Number (BRN) for registered businesses
- Tax Identification Number (TIN) as issued by the Government of Malaysia
Hasvier Sdn. Bhd. shall not be held liable for any discrepancies, errors, false declarations, or omissions related to these taxation attributes. It is the user’s full responsibility to ensure that such information complies with all applicable laws, regulations, and requirements set forth by LHDN and the Government of Malaysia.
2. USE OF THE PLATFORM AND/OR SERVICES
2.1. We grant you a non-transferable and revocable license to use the Platform and/or Services, subject to these Terms of Use, for the purpose of submitting e-invoices to LHDN on the Platform. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms of Use shall result in the immediate revocation of the license granted herein, without notice to you.
2.2. Content provided on this Platform is solely for informational purposes. Product representations expressed on this Platform are those of the user and are not made by us. Submissions or opinions expressed on this Platform are those of the individual posting such content and may not reflect our opinions.
2.3. Certain services and related features that may be made available on the Platform may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, as well as the entity you represent, and to promptly update such information if there are any changes.
Every user of the Platform is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account.
E-Invoice POS shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
2.4. We may, from time to time and without giving any reason or prior notice, upgrade, modify, suspend, or discontinue the provision of, or remove, whether in whole or in part, the Platform or any Services. We shall not be liable if any such upgrade, modification, suspension, or removal prevents you from accessing the Platform or any part of the Services.
2.5. We reserve the right, but shall not be obliged to:
(a) Monitor, screen, or otherwise control any activity, content, or material on the Platform and/or through the Services. We may, in our sole and absolute discretion, investigate any violation of these Terms of Use and may take any action it deems appropriate;
(b) Prevent or restrict access of any unauthorized user to the Platform and/or the Services;
(c) Report any activity it suspects to be in violation of any applicable law, statute, or regulation to the appropriate authorities and cooperate with such authorities; and/or
(d) Request any information and data from you in connection with your use of the Services and/or access to the Platform at any time. We may exercise our right under this paragraph if you refuse to divulge such information and/or data, or if we have reasonable grounds to suspect that you have provided inaccurate, misleading, or fraudulent information and/or data
3. USER SUBMISSIONS
3.1. All invoice data, transaction details, and related information submitted by users through the E-Invoice POS application are considered user-generated content (“Submissions“). By submitting such information, the user acknowledges and agrees that:
(a) The accuracy, completeness, and legality of all submitted transaction data — including invoice values, customer details, taxation numbers, and other related information — are the sole responsibility of the user.
(b) Each submission is deemed to be made by the user willingly, and the user shall be fully bound by the content of such submissions
3.2. Hasvier Sdn Bhd shall not be held accountable, liable, or responsible in any way for the correctness, validity, or consequences of any information entered or submitted by the user. This includes, but is not limited to:
(a) False, inaccurate, or incomplete invoice data;
(b) Misuse or misreporting of tax-related information (e.g., IC, BRN, TIN);
(c) Any disputes arising between the user and third parties, including the Lembaga Hasil Dalam Negeri Malaysia (LHDN).
3.3. Users agree to indemnify and hold harmlessHasvier Sdn Bhd from any claims, liabilities, penalties, or actions resulting from incorrect or fraudulent submissions made through the application.
4. TRADEMARKS AND COPYRIGHTS
4.1. All intellectual property rights, whether registered or unregistered, in the Platform, information content on the Platform, and all the website design, including, but not limited to text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code, and software (collectively referred to as “Intellectual Property“) shall remain our property or, where applicable, our affiliates or third-party intellectual property owners. The entire contents of the Platform are also protected by copyright as a collective work under Malaysia copyright laws and international conventions. All rights are reserved
4.2. No part or parts of the Platform may be reproduced, reverse-engineered, decompiled, disassembled, separated, altered, distributed, republished, displayed, broadcasted, hyperlinked, mirrored, framed, transferred, or transmitted in any manner or by any means, or stored in an information retrieval system or installed on any servers, system, or equipment, any Intellectual Property without our prior written permission or that of the relevant Intellectual Property owners. No party accessing the Platform shall claim any right, title, or interest therein. Permission will only be granted to you to download, print, or use the Intellectual Property for personal and non-commercial uses, provided that you do not modify the Intellectual Property and that we or the relevant copyright owners retain all copyright and other proprietary notices contained in the Materials.
5. OUR LIMITATION OF RESPONSIBILITY AND LIABILITY
5.1. The Platform and all data and/or information contained therein and/or the Services are provided on an “as is” and “as available” basis without any warranties, claims, or representations made by E-Invoice POS of any kind, either expressed, implied, or statutory, with respect to the Platform and/or the Services, including, without limitation, warranties of non-infringement of third-party rights, title, merchantability, satisfactory quality, or fitness for a particular purpose. All data and/or information contained in the Platform and/or the Services are provided for informational purposes only.
5.2. Without limiting the foregoing, E-Invoice POS does not warrant that the Platform and/or the Services or the functions contained therein will be available, accessible, uninterrupted, timely, secure, accurate, complete, or error-free, that defects, if any, will be corrected, or that this Platform and/or the server that makes the same available are free of viruses, clocks, timers, counters, worms, software locks, drop-dead devices, trojan-horses, routings, trap doors, time bombs, or any other harmful codes, instructions, programs, or components.
5.3. E-Invoice POS and all of its respective officers, employees, directors, agents, contractors, and assigns shall not be liable to you for any losses whatsoever or howsoever caused (regardless of the form of action) arising directly or indirectly in connection with:
(a) any access, use, and/or inability to use the Platform or the Services;
(b) reliance on any data or information made available through the Platform and/or through the Services. You should not act on such data or information without first independently verifying its contents;
(c) any system, server, or connection failure, error, omission, interruption, delay in transmission, computer virus, or other malicious, destructive, or corrupting code, agent program, or macros; and
(d) any use of or access to any other website or webpage linked to the Platform, even if we or our officers, agents, or employees may have been advised of, or otherwise might have anticipated, the possibility of the same.
5.4. Any risk of misunderstanding, error, damage, expense, or losses resulting from the use of the Platform and/or Services is entirely at your own risk, and we shall not be liable therefore.
6. HYPERLINKS
6.1. For your convenience, we may include hyperlinks to other websites or content on the Platform that are owned or operated by third parties. Such linked websites or content are not under our control, and we are not liable for any errors, omissions, delays, defamation, libel, slander, falsehood, obscenity, pornography, profanity, inaccuracy, or any other objectionable material contained in the contents, or the consequences of accessing any linked website. Any hyperlinks to any other websites or content are not an endorsement or verification of such websites or content, and you agree that your access to or use of such linked websites or content is entirely at your own risk.
7. APPLICABLE LAW AND JURISDICTION
7.1. These Terms of Use and/or other E-Invoice POS Terms and Conditions shall be interpreted and governed by the laws in force in Malaysia. Subject to the section on Arbitration below, you hereby agree to submit to the jurisdiction of the Courts of Malaysia.
8. ARBITRATION
8.1. Any controversy, claim, or dispute arising out of or relating to these Terms of Use and/or other E-Invoice POS Terms and Conditions or the breach, termination, or invalidity thereof shall be referred to and settled by arbitration in accordance with the Arbitration Rules of the Asian International Arbitration Centre (“AIAC”) held in Kuala Lumpur, Malaysia. The arbitral tribunal shall consist of a sole arbitrator who is legally trained and who has experience in the information technology field in Malaysia and is independent of either party. The place of arbitration shall be Malaysia. Any award by the arbitration tribunal shall be final and binding upon the parties.
8.2. Notwithstanding the foregoing, E-Invoice POS reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.
9. TERMINATION
9.1. In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate or revoke any or all of your rights granted under these Terms of Use and/or other E-Invoice POS Terms and Conditions. Upon any termination of these Terms of Use and/or other E-Invoice POS Terms and Conditions, you shall immediately cease all access to and use of the Platform and/or Services. We shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Platform and/or Services in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that E-Invoice POS shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Platform and/or Services or with any terms, conditions, rules, policies, guidelines, or practices of E-Invoice POS, in operating the Platform and/or providing Services, your sole and exclusive remedy is to discontinue using the Platform and/or the Services.
9.2. We reserve the right to suspend, terminate, or discontinue the Platform and/or Services at any time and under any circumstances, at our sole discretion, without prior notice to you. In the event of such termination, we shall not be obligated to refund any subscription fees or payments made by you for any specific service period, regardless of whether the Platform and/or Services were used in full or in part. Upon termination, all rights granted to you under these Terms of Use and/or the E-Invoice POS Terms and Conditions shall immediately cease, and you must promptly stop all access to and use of the Platform and/or Services. We may also immediately revoke your account credentials and deny further access to the Platform and/or Services. Termination shall not affect any rights or obligations that accrued prior to the termination date. You acknowledge and agree that E-Invoice POS shall not be liable to you or any third party for any such suspension or termination. If you are dissatisfied with the Platform, Services, or any related policies or practices, your sole remedy is to cease using the Platform and/or Services.
TERMS AND CONDITIONS OF SALE
1. Interpretation
1.1 In these Conditions:
“Buyer” means the person who receives invoices on the Platform;
“Conditions” mean these Terms and Conditions of Sale;
“Contract” means the contract formed when the Buyer accepts the invoice placed by the Seller on the Platform for the purchase of Goods or Services sold by the Seller;
“HSB” means Hasvier Sdn. Bhd. (Company No.: 1163012-D), a company incorporated in Malaysia, with its registered address at T2A-22-05, 3 Towers, 296 Jalan Ampang, 50450, Wilayah Persekutuan Kuala Lumpur, Malaysia;
“Goods and Services” means the goods and services made available for sale on the Platform, including any installment of the goods or any parts for them;
“E-Invoice POS” means Hasvier Sdn. Bhd. (Company No.: 1163012-D), a company incorporated in Malaysia, with its registered address at T2A-22-05, 3 Towers, 296 Jalan Ampang, 50450, Wilayah Persekutuan Kuala Lumpur, Malaysia;
“E-Invoice POS Terms and Conditions” means these Terms and Conditions of Sale and all other terms and conditions and policies pertaining to the use of the Platform and/or the Services;
“Platform” means the E-Invoice POS mobile app;
“Seller” means a seller who uses the Platform and/or Services to sell Goods & Services to the Buyers;
“Services” means the use of any services, information, and functions made available by E-Invoice POS at the Platform;
“Third Party Vendor” means a seller who uses the Platform and/or Services to sell Goods to the Buyers, and excludes E-Invoice POS;
“Writing” includes electronic mail, facsimile transmission, and any comparable means of communication.
1.2 Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted, or extended at the relevant time.
1.3 Any references to “E-Invoice POS” in these Conditions refer to both E-Invoice POS’s actions on its own behalf as Seller and/or as the operator of the Platform and/or as the agent of Third Party Vendors as Sellers in respect of each and every Contract.
1.4 The headings in these Conditions are for convenience only and shall not affect the interpretation of any parties.
2. Basis of the Contract
2.1 The Platform, provided by Hasvier Sdn Bhd (operating as E-Invoice POS), serves as a medium and intermediary application that enables the submission of invoices, credit notes, and debit notes through the integration with the LHDN API. The Platform facilitates the issuance, receipt, and management of e-Invoices between users, namely the Seller and the Buyer (collectively referred to as the “Parties”). The identity of the Seller for each submitted or listed transaction, whether Hasvier Sdn Bhd (E-Invoice POS) itself or a Third Party Vendor, may be stated in the relevant section of the Platform.
2.2 When a Buyer submits or accepts an e-Invoice, credit note, or debit note through the Platform for Goods or Services sold by Hasvier Sdn Bhd (E-Invoice POS) and the transaction is confirmed, a binding Contract shall be formed directly between the Buyer and E-Invoice POS.
2.3 Where the transaction involves a Seller and Buyer using the Platform and is accepted by the Buyer, a Contract shall be formed directly between the Buyer and the Seller. In such instances, Hasvier Sdn Bhd (E-Invoice POS) acts purely as a Platform provider and intermediary, and shall not be considered a party to the Contract between the Buyer and the Third Party Vendor, nor assume any responsibility or liability related to the transaction amount being entered to the platform for submission to LHDN purposes. The responsibility for all obligations under such Contracts lies solely between the respective Buyer and Seller.
2.4 While Sellers, including Hasvier Sdn Bhd (E-Invoice POS) where applicable, strive to ensure that the descriptions of Goods and Services are accurate, neither E-Invoice POS nor any Seller guarantees that such descriptions are free from errors, omissions, or discrepancies.
2.5 Any typographical, clerical, or other error or omission in any quotation, e-Invoice, credit note, debit note, listing, document, or information issued or published by E-Invoice POS through the Platform shall be subject to correction without liability on the part of E-Invoice POS.
3. Use of the Platform
3.1 Hasvier Sdn Bhd, as the provider of the E-Invoice POS Platform, offers a medium for Sellers and Buyers to generate, issue, and submit invoices, credit notes, and debit notes for the purposes of compliance with the LHDN e-Invoicing requirements.
3.2 The Seller is solely responsible for the accuracy, completeness, and correctness of any transaction details, including but not limited to the transaction amount, description of goods or services, tax information, and other relevant data entered into the Platform for the purpose of generating an invoice, credit note, or debit note.
3.3 Hasvier Sdn Bhd does not verify, validate, or assume responsibility for any data or transaction amount submitted through the Platform. All invoices, credit notes, and debit notes issued by the Seller and accepted by the Buyer are deemed to be transactions conducted between the respective Parties independently.
3.4 Accordingly, Hasvier Sdn Bhd shall not be liable for any errors, omissions, misrepresentations, or disputes arising from the issuance, acceptance, or submission of invoices, credit notes, or debit notes to LHDN or any other authority. The Seller and Buyer acknowledge and agree that it is their sole responsibility to ensure the integrity and compliance of the information submitted via the Platform.
3.5 By using the Platform, the Parties further agree to indemnify and hold harmless Hasvier Sdn Bhd from any claims, liabilities, penalties, damages, losses, or expenses arising out of or relating to any inaccuracies or disputes regarding the invoices, credit notes, or debit notes generated through the Platform submitted to LHDN.
4. Subscription Terms
4.1 Certain services available on the Platform may be offered on a subscription basis, including but not limited to auto-renewing digital subscriptions.
4.2 By subscribing, you agree to recurring billing (e.g., monthly or annually) according to the subscription plan you select. Unless canceled, your subscription will automatically renew.
4.3 Subscription payments are processed securely via the platform through which the application is installed — either the Apple App Store for iOS devices or the Google Play Store for Android devices. You agree to comply with the applicable payment terms and policies of the respective platform
4.4 You may manage or cancel your subscription at any time via your account settings in the Apple App Store or Google Play Store. Cancellations will be effective at the end of the current billing period, and no refunds will be provided for any unused subscription time.
4.5 We reserve the right to revise subscription fees or introduce new subscription plans. Any such changes will be communicated in advance and will only apply to subsequent renewal periods.
4.6 Free trial offers, if available, are provided at our sole discretion. We reserve the right to modify or terminate any free trial offer at any time without prior notice.
5. Liability
5.1 Hasvier Sdn Bhd, as the provider of the E-Invoice POS platform and intermediary service for the implementation of e-Invoicing, shall not under any circumstances be held liable for any loss of revenue, penalties imposed by LHDN, or any other direct, indirect, incidental, consequential, or special damages arising from the failure of the Seller or Buyer to submit their e-invoices through the Platform.
5.2 This limitation of liability applies regardless of whether such failure is caused by technical faults, system downtime, or interruptions attributable to Hasvier Sdn Bhd, third-party service providers (including but not limited to Google Firebase), LHDN’s API services, internet connectivity issues, or any other external factors beyond the reasonable control of Hasvier Sdn Bhd.
5.3 The Platform is provided on an “as-is” and “as-available” basis. Hasvier Sdn Bhd does not guarantee uninterrupted, secure, or error-free access to the Platform or its Services, and expressly disclaims all warranties, express or implied, to the maximum extent permitted by law.
5.4 Users of the Platform acknowledge and accept that it is their sole responsibility to ensure timely and accurate submission of e-invoices to LHDN and that Hasvier Sdn Bhd is not responsible for verifying or ensuring compliance with any user’s statutory obligations.
5.5 The remedies of these Terms and Conditions constitute the Buyer’s and Seller’s sole and exclusive remedies for any non-conformity, defect, or failure related to the Platform or Services.
5.6 Notwithstanding any provision to the contrary, the maximum cumulative liability of Hasvier Sdn Bhd (E-Invoice POS) to any user or any third party, arising out of or in connection with any use of the Platform or Services, shall not exceed the total amount of fees or charges paid by the affected user under the applicable Contract.
5.7 Where multiple events arise that lead to substantially the same loss, they shall be treated as a single claim for the purposes of these Terms and Conditions.
5.8 No claim or action against Hasvier Sdn Bhd (E-Invoice POS) may be initiated more than twelve (12) months after the date on which the user became aware, or ought reasonably to have become aware, of the facts giving rise to the claim, and in any case, no later than twelve (12) months following the expiration of any applicable warranty period.
6. General
6.1 Neither E-Invoice POS shall be liable for non-performance, error, interruption or delay in the performance of its obligations under these Conditions (or any part thereof) or for any inaccuracy, unreliability, or unsuitability of the Platform’s and/or Services’ contents if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond E-Invoice POS’s reasonable control.
6.2 Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed, if to E-Invoice POS, to its registered office or principal place of business and if to the Buyer or Seller, to the address stipulated in the relevant user profile.
6.3 Unless the context otherwise requires, any term or expression which is defined in or given a particular meaning by the provisions of International Commercial Terms published by the International Chamber of Commerce shall have the same meaning in these Conditions, but if there is any conflict between the provisions of Incoterms and these Conditions, the latter shall prevail.
6.4 No waiver by E-Invoice POS of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision. Further, E-Invoice POS’s failure to enforce these Conditions shall not constitute a waiver of these terms, and such failure shall not affect the right later to enforce these Conditions.
6.5 If any provision of these Conditions is held by any competent authority to be illegal, invalid, or unenforceable in whole or in part, the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.
6.6 No person who is not a party to the Contract (including any employee, officer, agent, representative, or sub-contractor of either party) shall have any right to enforce any terms of the Contract which expressly or by implication confers a benefit on that person without the express prior agreement in writing of the parties.
6.7 The Contract shall be governed by the laws of Malaysia and the Buyer and Seller agree to submit to the non-exclusive jurisdiction of the Courts in Malaysia.
6.8 Buyer must exhaust all legal avenues against Third Party Vendors should any dispute, controversy, or claim arise out of or relate to the Contract, or the breach, termination, or invalidity thereof, prior to bringing a claim against E-Invoice POS. Any such actions brought against E-Invoice POS for any dispute, controversy, or claim arising out of or relating to the Contract, or the breach, termination, or invalidity thereof shall be settled by arbitration in accordance with the Rules for Arbitration of the Asian International Arbitration Centre (AIAC). The arbitral tribunal shall consist of a sole arbitrator, to be appointed by the Chairman of the AIAC. The place of arbitration shall be Kuala Lumpur. Any award by the arbitration tribunal shall be final and binding upon the parties.
6.9 Notwithstanding Clause 6.8 above, E-Invoice POS shall be entitled to commence court legal proceedings for the purposes of protecting its intellectual property rights and confidential information or for a breach or non-performance by means of injunctive or other equitable relief.
6.10 E-Invoice POS may, through the Platform or by such other method of notification as E-Invoice POS may designate, vary the terms and conditions of these Terms & Conditions of Use, such variation to take effect on the date E-Invoice POS specifies through the above means. If Buyer uses the Platform after such date, Buyer is deemed to have accepted such variation. If Buyer does not accept the variation, Buyer must stop access or using the Platform and terminate these Terms & Conditions of Use.
6.11 Any typographical, clerical or other error or omission in any acceptance, invoice or other document on Seller’s part shall be subject to correction without any liability on Seller’s part.
6.12 In the event that these Conditions are executed or translated in any language other than English (“Foreign Language Version”), the English language version of these Conditions shall govern and shall take precedence over the Foreign Language Version.
6.13 These Conditions shall constitute the entire agreement between Buyer and Seller as well as Hasvier Sdn Bhd as the platform provider through its application E-Invoice POS relating to the subject matter hereof and supersedes and replaces in full all prior understandings, communications, and agreements with respect to the subject matter hereof.
6.14 E-Invoice POS reserves the right to delegate or subcontract the performance of any of its functions in connection with the performance of its obligations under these Conditions and reserves the right to use any service providers, subcontractors and/or agents on such terms as E-Invoice POS deems appropriate.